Kevin Mountford, head of banking at said the potential emergence of a new entrant was "great news". Now everything can be done online or through mobile."Ī recent report from the British Bankers' Association showed that mobile phone banking transactions made by British customers have nearly doubled in a single year to 5.7m a day, while 28.4m debit and credit cards have been fitted with contactless technology. "To put branches in place now would be like BT bringing back phone boxes. "A lot has changed since I came up with the idea for Metro in 2007," he said. The direction of the new bank is something of a turnaround for Thomson, who launched Metro because he felt bank branches were very important for customers. Instead, transactions will purely be online and via mobile phones. "The difference is, we will be able to offer exceptional front-end service plugged into a state-of-the-art back end platform," he said.Ītom will not have any branches for retail customers – although there will be some for business banking – and will not offer telephone banking. Lloyds, RBS and NatWest customers have all been locked out of ATMs or unable to use their cards at check-outs in recent months, but Thomson puts these problems down to "legacy IT systems that don't work". He is hoping that some of the recent problems Britain's biggest banks have experienced with IT will work in Atom's favour, rather than against it. It will offer "good quality products" but these will not necessarily be market leading, Thomson said. However, it is unlikely that customers who switch to Atom will do so for the highest savings rates or lowest overdraft charges. Last year, according to campaign group Move Your Money, 2.4 million people moved bank providers and the organisation expects this to double in the year ahead.
A.t.o.m. bunny series#
The series focuses on the adventures of five teenagers in the fictional Landmark City. in some countries) is an English-language French superhero animated television series produced by SIP Animation in association with Jetix Europe. A series of issues ranging from mis-selling, bankers' bonuses and IT failures have dogged Britain's high street banks in recent years and have already led to an increase in account switching. Alpha Teens on Machines (known as Action Man: A.T.O.M. "However, we'll aim to be number one for customer service and satisfaction."Ītom is being positioned to grab some of the millions of people who are believed to be looking to move banks. "We are going to offer everything you would expect to get from a traditional bank," said Thomson. Mullen left First Direct, with no formal announcement, two weeks ago. It will be headed by Anthony Thomson, founder and former chairman of Metro Bank, and Mark Mullen, who was CEO of First Direct.
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